Short presentation:
C.I.C. Craiova, backed by Chemonics International, is an original idea meant to bring the public authorities closer to the individual citizen. Moreso, as the citizen is the one communicating his needs and wishes to the civil servant, the idea is to try and create a bond between the citizen and the clerk, a mutually advantageous relationship that works both ways, by making the civil servant depend on the citizen.
Within the C.I.C. Craiova, representatives of Craiova`s City Hall work in service of the citizen by offering information and answering inquiries about Law no. 18/1991, Law no. 9/1998, Law no. 1/2000, social services, but also urbanism issues.
Additionally, here at the C.I.C. Craiova, citizens may lodge complaints relating to the application of laws or request documentation on how to obtain building permits or working permits, based on their own initiative.
Set in a comfortable, welcoming and easily accessible to all citizens, C.I.C. Craiova possesses a rich database of information in all areas, and the civil servants that work here are truly qualified to greet and assist the citizen whose issues represent the focus of the local authorities` efforts.
Services provided
Procedures
1. Informing the citizen with regards to the services provided by the City Hall
- Offering information directly, either verbally, over the phone or through correspondence
- Handing out informative flyers
- Handing out brochures describing the services offered to citizens
- Offering the necessary papers for any and all bureaucratic procedure
2. Assistance provided to citizens in all matters within the area of responsibility and competence of the City Hall and the City Council
- Assistance with the filling out of forms
- Explanations for all the steps necessary for the solving of any problems
- Ensuring contact with other public services
- Guiding citizens along, through all of the bureaucratic levels
3. Registering, tracking and release of all documents
- Information about all of the papers required for any matter
- Verification of all papers
- Registration of papers
- Issuing of the registration receipt with the specification of the date of release for all documents
- Tracking of all documents
- Preventing and reporting all delays
- Collaboration with other services for the simplification of all bureaucratic procedures
- Release of documents and certificates
4. Ensuring free access to public knowledge (including the application of Law no. 544/2001)
- Providing public information via displays, public service announcements or annual informative bulletins containing all information which needs to be transmitted...etc.
- Publication of the City Hall news bulletin
- Receiving and registration of all inquiries for public information
- Oversight of the handling of issues in collaboration with other services
- Formulating a response to all solicitations
- Transmission of the response in time to the solicitant
- Prevention of answer delay through the tracking of all documentation
- Reporting on the state of the application of the law
- Organizing of the public information station
- Providing the materials necessary for informing the public:
Decisions made by the City Council
Community Regulations
Lists of public services and providers of such services
Information relating to public property
- Drafting the annual report on the activity of the City Hall (including data about the economic and social state of the community)
5. Ensuring the transparency of the decision making process (52/2003)
- Information relating to the activity of the City Council and its decisions
- Announcing proposals made by the City Council
- Announcing decisions of the City Council after they have been approved
- Announcing the date and schedule of all City Council meetings
- Announcing via posters, letters or through the written press of the themes of debate for all community gatherings
- Announcing the issues being presented to the citizens and organization of the consultation events (polls, public hearings)
- Organizing public awareness campaigns based on suggestions made by individual citizens or City Hall
- Collection of the citizens` proposals and their conveyance to the initiator of the project in cause
6. Enforcement of the petition law (OG 27/2002) and law no. 233
- Receiving and registering all petitions
- Overseeing their handling through collaboration with other services
- Formulating a response to petitions in accordance with station attributes
- Transmission of a response, in time, to the solicitant
- Prevention of response delay through document tracking
- Reporting on the situation of the application of the corresponding laws
7. Scheduling meetings with the heads of City Hall (mayor, deputy mayor, secretary)
- Arranging the attendance schedule in collaboration with City Hall
- Enforcing attendance procedure
- Application of the solutions identified through the attendance with the help of other services
- Reporting the results to the heads of City Hall and the citizens. Arranging for the distribution of informative leaflets and the managing of the public campaign.
- Creation of informative materials
- Creation of the technical specification for the printing auction
- Distribution of materials
- Planning and overseeing the public campaign
- Collaboration with citizen organizations throughout public campaigns and maintaining of the citizen hotline.
- Receiving and registering calls
- Offering information and guidance via phone to assist the citizen in solving his problem
- Collaboration with other services for solving problems related via phone
- Formulation and transmission of a written reply for problems that necessitate more time to be solved
- Periodically reporting on the way in which issues reported by phone are being handled.